How can we help you?

New Members

• How am I paid?
• Is there a cost to become a member?
• Why do people need to become members before you can pay them?

Visual Artist Members

• What is a resale royalty?
• How do I handle a free permission?
• I’ve been asked to sign a waiver or agreement. What should I do?
• Why should the Copyright Agency manage my arts licensing?
• What should I charge for the use of my art work?

Remittances

• What do the terms on my payment summary mean?
• Why is there an ‘author’ listed on my payment summary that I don’t recognise?
• My payment summary just says: ‘Works Available Under Licence.’ What does that mean?
• My bank details have changed. How do I update them?

Payments

• How do you calculate payments?
• Why was so much of my payment deducted as ‘pay as you go’ tax?
• Does the Copyright Agency apply GST to my payments?
• I received a payment for a work that isn’t mine. What do I do?
• If I am not the sole rightsholder, do I need to share my payments with my co-authors and/or my publisher?
• My co-author received a payment, why didn’t I get a payment?

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Claims

• How do I know if I have a payment available which I need to claim?
• Has my claim for payment been submitted?
• I recently submitted a claim online, when will it be paid?
• Will my co-author also receive a payment notification for this work?
• I’ve received an ‘Is this your work?’ email but there is nothing on my To Do List?

Registering Works

• I disagree with the shares that have been registered for my work. What should I do?
• How do I know what my percentage share entitlements in a work are?
• How do I register works where there are multiple rightsholders to ensure I receive a split of any payment due on that work?
• Not all of my works are listed in my online account. Can I list more of them so they can receive payment too?

Distributions

• How often do you distribute payments?
• Why have only some of my works received an allocation? I have more!