How can we help you?
New Members
- Is there a cost to become a member?
- Why do I need to verify my identity?
- Understanding our licence schemes
- How am I paid?
- Why do I have to be a member to receive a payment?
- How does Copyright Agency store my personal information?
Online Account Access
Using your Online Account
- My bank details have changed. How do I update them?
- Navigating the new Member Portal
- I have more than one account for this log in – how do I view both?
- How do I add more logins to my account?
- How do I update my information?
- Creator types and associations
Payments
- What's changed about payments
- Why have only some of my works received a payment? I have more!
- Can I find out how many more payments I’m likely to receive this financial year?
- Is Copyright Agency still making payments this year?
- I‘m sure my work is being copied in schools: why haven’t I received a payment?
- My payment summary just says: ‘Works Available Under Licence.’ What does that mean?
Publishers
- How do I know if I have to verify a work?
- I have 'Unverified Works'. What do I do?
- Why do I need to verify a work?
- What does ‘Unverified’ actions mean?
- What happens if I don’t verify a work within 14 days?
- How can I check if I have verified a work successfully?
Writers
- Why aren’t all of my works listed here?
- How do I register my works with you?
- How do I tell you I own 100% of a work and the rights have reverted to me?
- How are payments shares for books registered?
- How do I request a share?
- How long does it take for a publisher to respond to a request?
Agents and Art Centres
- Where do I find a list of the creators I represent?
- How do I register works I represent with you?
- How are payment shares for books registered?
- How do I request a payment share?
- Will I see the payment shares a publisher provides?
- Why can’t I see payment shares for the works I represent?
Visual Artists
- How do I register my works with you?
- How are payment shares for books registered?
- I’m an Aboriginal or Torres Strait Islander artist. What do I need to know about good practice in relation to licensing my artwork on products?
- What is a resale royalty?
- How do I handle a free permission?
- I’ve been asked to sign a waiver or agreement. What should I do?
Surveyors
CMOs
- Can I give you information via an ONIX data feed?
- What does ‘Shares Advised’ mean?
- Information about a work on my list is wrong, how do I update it?
- An imprint on our works list isn’t ours, how do I update it?
- A work on my list isn’t ours, how do I update it?
- How do I know if I have to verify a work?
Distributions
- How do you survey universities?
- Why is the Universities pool so small compared to previous years?
- What's happening with the Universities case in the Tribunal?
- Why is the Universities payment split in two each year?
- Who has received an allocation in the schools' distribution?
- How often do you distribute payments?