How can we help you?
COVID-19 and payments
Your Online Account
- Resetting your password
- Why you should use a supported browser
- I've locked my account - what do I do now?
- Logging into the new member portal for the first time
- How do I log in?
- Navigating the new Member Portal
Claims
- How do I know if I have a payment available which I need to claim?
- How to make a claim
- How can I check if my claim has been submitted successfully?
- How do I submit my claim?
- Why do I need to complete a claim?
- I recently submitted a claim online, when will it be paid?
Payments
- How do you calculate payments?
- Does the Copyright Agency apply GST to my payments?
- I received a payment for a work that isn’t mine. What do I do?
- If I am not the sole rightsholder, do I need to share my payments with my co-authors and/or my publisher?
- My co-author received a payment, why didn’t I get a payment?
- My journalist colleague received a payment, why didn’t I get a payment/do I have a payment?
New Members
Remittances
Registering Works
- I disagree with the shares that have been registered for my work. What should I do?
- How do I know what my percentage share entitlements in a work are?
- How do I register works where there are multiple rightsholders to ensure I receive a split of any payment due on that work?
- Not all of my works are listed in my online account. Can I list more of them so they can receive payment too?
Distributions
- How often do you distribute payments?
- Why have only some of my works received an allocation? I have more!
- How much money is distributed each year?
- What are the relative proportions paid overall to publishers, authors and illustrators respectively?
- How much of the money collected cannot be distributed?
Image Royalty Claim
- Why should I complete the Image Royalty Claim?
- I completed the form last year, do I need to do it again?
- What will I be asked in the form?
- Where can I find my account number?
- Where can I find an ISBN or ISSN?
- Does it matter when the publication containing my work was published?
Writers Royalty Claim
- Why should I complete the Writers’ Royalty Claim?
- I completed the form last year, do I need to do it again?
- What will I be asked in the form?
- How do I find my Copyright Agency Account ID?
- What about my books that I get publisher royalties for?
- Will I get a payment if I complete the form?
Writers In Published Collections Payments
- How do I provide information regarding my published works for the next distribution?
- Do I need to share this payment with my publisher and/or co-authors?
- PAYG has been deducted from my payment and I have an ABN, How do I get that money back?
- Why has PAYG been deducted from my payment?
- Is GST applicable on my payment?
- Who is entitled to a payment in this distribution?
Visual Artist Members
2019 Schools Distribution
- Where does the money come from?
- Who has received an allocation in this distribution?
- Is GST applicable on my payment?
- Do I need to share this payment with anyone else?
- I‘m sure my work is being copied in schools: why haven’t I received a payment?
- Are there changes to the way the licence fees have been distributed in 2019 compared to 2018?