How can we help you?
New Members
Visual Artist Members
Remittances
Payments
- How do you calculate payments?
- Why was so much of my payment deducted as ‘pay as you go’ tax?
- Does the Copyright Agency apply GST to my payments?
- I received a payment for a work that isn’t mine. What do I do?
- If I am not the sole rightsholder, do I need to share my payments with my co-authors and/or my publisher?
- My co-author received a payment, why didn’t I get a payment?
Claims
- How do I know if I have a payment available which I need to claim?
- Has my claim for payment been submitted?
- I recently submitted a claim online, when will it be paid?
- Will my co-author also receive a payment notification for this work?
- I’ve received an ‘Is this your work?’ email but there is nothing on my To Do List?
Registering Works
- I disagree with the shares that have been registered for my work. What should I do?
- How do I know what my percentage share entitlements in a work are?
- How do I register works where there are multiple rightsholders to ensure I receive a split of any payment due on that work?
- Not all of my works are listed in my online account. Can I list more of them so they can receive payment too?
Distributions
- How often do you distribute payments?
- Why have only some of my works received an allocation? I have more!
- How much money is distributed each year?
- What are the relative proportions paid overall to publishers, authors and illustrators respectively?
- How much of the money collected cannot be distributed?