I received a payment for a work that isn’t mine. What do I do? Please contact Member Services by submitting a query to let us know. We will send through our details for refunding the incorrect payment and reallocate the payment to the right recipient. Related articles How do you calculate payments? My journalist colleague received a payment, why didn’t I get a payment/do I have a payment? If I am not the sole rightsholder, do I need to share my payments with my co-authors and/or my publisher? Resetting your password Where does the money come from?