I received a payment for a work that isn’t mine. What do I do? Please contact Member Services by submitting a query to let us know. We will send through our details for refunding the incorrect payment and reallocate the payment to the right recipient. Related articles Why do I need to complete a claim? What is an educational licence? My co-author received a payment, why didn’t I get a payment? Why was so much of my payment deducted as ‘pay as you go’ tax?