Once logged in, outstanding claims can be accessed either via the To Do list on the homepage or the Payments tab.
All notifications requiring action will be listed in the Claims section of the Payments tab. By clicking ‘view’ on the right-hand column of any notification, you can access the full claim details.
Once on the Claim Details page:
- Read and tick the Warranty box
- Review and indicate the action you wish to take for each line, using the dropdown box in the 'Action' column
- Once all lines have an action, click ‘Submit’ at the bottom of the page. If an error message appears, ensure you have ticked the warranty and completed an action for all lines.
If you need to log out midway through processing claim items, click 'Save' and your progress will be saved for completion at a later time.
If you have a claim with a large number of items you can also download this as an excel file to complete offline, then upload the completed version when finished.